Refund and Returns Policy
Made-to-order chair returns, order changes, and help with damaged or incorrect orders.
Custom-made chairs cannot be returned
Our custom gaming chairs are made to order and are not eligible for returns. Check the model, selected options, artwork, and delivery details before placing your order. Read the artwork guide if you need help preparing your files.
Damaged, defective, or incorrect orders
If your chair arrives damaged, has a quality problem, or differs from the approved design, email support@customgamingchair.com with your order number, a description of the issue, and clear photos of the chair and packaging. We will review the issue with you and explain the next steps.
Order changes and cancellation requests
Contact support@customgamingchair.com as soon as possible if you need to change or cancel an order. Include your order number and the requested change. We will check the production or shipping stage and confirm whether the request can still be accommodated. Sending a request does not confirm that an order has been changed or cancelled.
Questions about a confirmed refund
If we have confirmed a refund with you, your payment provider may need time to post it. Check your payment account and contact us with your order number if you need help checking its status.
Before ordering
Review Shipping & Delivery for production and transit estimates, and Payment Methods for payment information. Contact us before ordering if anything about your custom chair is unclear.